Shipping & Returns

Shipping

Shipping options, estimated delivery times, and applicable rates are shown at checkout. Orders are carefully prepared and securely packaged to help protect books, card decks, crystals, collector editions, and other delicate items during transit.

Please ensure that your shipping address is complete and accurate before placing your order.

Delivery times are estimates and may vary depending on destination, carrier delays, customs processing, public holidays, or other circumstances outside our control.

International orders may be subject to customs duties, import taxes, or local fees. Unless otherwise stated at checkout, these charges are the responsibility of the customer.

Returns & Order Support

Returns and exchanges are subject to the conditions outlined in this Shipping & Returns Policy and any product-specific terms shown before purchase.

If your order arrives damaged or you receive an incorrect item, please contact us within 3 days of delivery. Include your order number, a description of the issue, and photographs of the item and packaging where appropriate.

Returned items must generally be unused, undamaged, and in their original condition and packaging unless the item was received damaged or defective.

Certain products may not be eligible for return once opened, used, personalised, or downloaded. Any product-specific restrictions will be clearly stated before purchase.

For questions about an existing order, please include your order number when contacting us so we can assist you more efficiently.

Please note that crystals and natural materials may vary in colour, shape, markings, texture, and size. These natural variations are not considered defects.