At Divine Bears by Rana George, your privacy is important to us. This Privacy Policy explains how we collect, use, store, and protect personal information when you visit our website, make a purchase, subscribe to our communications, or contact us.
Information We Collect
We may collect personal information that you voluntarily provide to us, including your:
Name
Email address
Billing and shipping address
Telephone number, where required for delivery
Order and purchase information
Messages submitted through contact forms
Newsletter preferences and marketing consent
When you make a purchase, payment information is processed securely by our third-party payment provider, Stripe. Divine Bears does not directly store your complete credit or debit card details.
We may also collect limited technical information automatically when you use the website, such as your browser type, device information, IP address, pages visited, and website interactions, where permitted by applicable law and your cookie preferences.
How We Use Your Information
We may use your information to:
Process and fulfil your orders
Arrange shipping and delivery
Communicate with you regarding your purchase
Respond to questions or customer-service requests
Manage returns, exchanges, or refunds where applicable
Send newsletters or marketing communications when you have chosen to receive them
Maintain and improve the security, performance, and experience of our website
Meet legal, accounting, tax, and regulatory obligations
Your personal information is secured from being shared with third parties.
Payment Processing
Payments made through our website are processed by secure third-party payment providers such as Stripe. Your payment provider may collect and process your information in accordance with its own privacy policy and security procedures.
Email Communications
If you subscribe to our newsletter or marketing communications, we may send you information about new products, educational content, special releases, events, courses, books, decks, or other offerings from Divine Bears.
You may unsubscribe at any time by using the unsubscribe link contained in our emails.
Cookies and Analytics
Our website may use essential cookies required for website functionality and, where enabled, analytics or marketing technologies that help us understand how visitors use the website.
Where required by law, non-essential cookies will only be activated after you provide consent.
Sharing Your Information
We may share information only where reasonably necessary with trusted service providers that assist us in operating our business, including payment processors, website hosting providers, email platforms, shipping and fulfilment providers, professional advisers, and analytics services.
These providers may only process information as necessary to perform their services and are subject to their own privacy and data-protection obligations.
How Long We Keep Your Information
We retain personal information only for as long as reasonably necessary to fulfil the purposes described in this Privacy Policy, including legal, accounting, tax, transaction, and customer-service requirements.
Changes to This Policy
We may update this Privacy Policy periodically to reflect changes to our website, business practices, services, or legal obligations. The latest version will always be published on this page.